KIX4OTRS

Category: Business Process and Workflow Management
Operating Systems: Platform independent
Description:

KIX4OTRS (formerly Customer Information and Communication System, CiCS) is a service management module for OTRS for handling complaints, requests and service orders in Customer Service and IT Service Management. KIX4OTRS can be integrated with existing CRM, DMS, ERP, CMDB and PPS solutions. 

Tags: otrs, kix4otrs, workflows, integration, ticket system
License: AGPLv3
Support: Professional / Community
Certificates: OSI certified

Please note that the OSI Certified label applies only to the licensing of open source editions, not to any proprietary (non-open-source) editions.
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Project URL: http://www.cape-it.de/product-kix4otrs.html
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